Privacy Policy






Privacy Policy – World Mediation Forum


Privacy Policy

How we collect, use, and protect your personal information

Last Updated: December 2024
Effective Date: December 2024
Website: https://worldmediationforum.com

World Mediation Forum (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

Our Commitment

We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation. We collect only the information necessary to provide our services and improve your experience.

1. Who We Are

Data Controller: World Mediation Forum

Registered Address:
Calle Purisima 5
46540 El Puig
Valencia
Spain

Contact: hola@worldmediationforum.com

World Mediation Forum provides independent research, rankings, and information about mediation services worldwide. Our website offers news, analysis, and resources to help individuals and organisations find quality mediation providers.

2. Information We Collect

We collect different types of information depending on how you interact with our website.

2.1 Information You Provide Directly

When you voluntarily interact with our website, you may provide:

  • Contact form submissions: Name, email address, subject, and message content when you contact us
  • Ranking requests: Business name, contact details, and service information when requesting ranking consideration
  • Newsletter subscriptions: Email address and name (if applicable)
  • Comments: Name, email address, website URL, and comment content if you leave comments on our blog posts

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Usage data: Pages visited, time spent on pages, referral sources, and navigation patterns
  • Device information: Browser type and version, operating system, device type
  • IP address: Your internet protocol address for security and spam detection purposes
  • Cookies and similar technologies: See Section 5 for detailed information

2.3 Information from Third Parties

We may receive information from third-party services we use to operate our website:

  • Analytics providers (e.g., Google Analytics)
  • Spam detection services
  • Content delivery networks

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 Providing and Improving Our Services

  • Responding to your enquiries and contact form submissions
  • Processing ranking requests from mediation services
  • Delivering newsletter content if you’ve subscribed
  • Improving website functionality, content, and user experience
  • Conducting research and analysis to enhance our services

3.2 Communication

  • Sending responses to your enquiries
  • Providing updates about our rankings and services (with your consent)
  • Sending important notices about changes to our policies or services

3.3 Security and Legal Compliance

  • Detecting and preventing spam, fraud, and abuse
  • Protecting our website and users from security threats
  • Complying with legal obligations and enforcing our terms
  • Responding to legal requests from authorities

Legal Basis for Processing

We process your personal data based on:

  • Consent: When you voluntarily provide information (e.g., contact forms, newsletter subscriptions)
  • Legitimate interests: For website operation, improvement, and security
  • Legal obligations: When required by law

4. Comments and User-Generated Content

4.1 Comment Data Collection

When you leave a comment on our blog posts, we collect:

  • The data shown in the comment form (name, email, website, comment text)
  • Your IP address and browser user agent string for spam detection
  • An anonymised string created from your email address (hash) to check with Gravatar service

4.2 Comment Visibility

Once approved, your comment becomes publicly visible along with the name you provided. If you use a Gravatar-associated email address, your profile picture will display next to your comment.

The Gravatar service privacy policy is available at: https://automattic.com/privacy/

4.3 Comment Moderation

All comments are moderated before publication. We reserve the right to remove comments that violate our community standards or contain inappropriate content.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and track your activity.

5.2 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality and security Session or 1 year
Analytics Cookies Help us understand how visitors use our website Up to 2 years
Preference Cookies Remember your settings and preferences 1 year
Comment Cookies Save your name, email, and website for future comments 1 year

5.3 Specific Cookie Uses

Comment Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

Login Cookies

If you have an account and log in to our website:

  • A temporary cookie checks if your browser accepts cookies
  • Login cookies save your authentication information for two days
  • Screen options cookies remember your display preferences for one year
  • If you select “Remember Me”, your login persists for two weeks
  • Logging out removes login cookies from your browser

Editor Cookies

If you edit or publish content, a cookie is saved indicating the post ID you edited. This cookie contains no personal data and expires after one day.

5.4 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser

6. Embedded Content from Other Websites

Our articles may include embedded content from third-party websites (e.g., YouTube videos, Twitter posts, Google Maps, charts, or images).

6.1 How Embedded Content Works

Embedded content from other websites behaves as if you visited those websites directly. These third-party websites may:

  • Collect data about you
  • Use cookies and tracking technologies
  • Monitor your interaction with embedded content
  • Track you if you have an account and are logged in to their service

6.2 Third-Party Privacy Policies

We do not control third-party websites or their privacy practices. We recommend reviewing the privacy policies of any third-party services you interact with through embedded content on our site.

7. Who We Share Your Data With

We do not sell your personal information. We share data only in the following limited circumstances:

7.1 Service Providers

We share data with trusted third-party service providers who help us operate our website:

  • Web hosting providers: To store and serve our website
  • Email service providers: To send communications
  • Analytics providers: To analyse website usage (e.g., Google Analytics)
  • Spam detection services: To protect against spam and abuse
  • Content delivery networks: To improve website performance

These service providers are contractually obligated to protect your data and use it only for specified purposes.

7.2 Password Reset Requests

If you request a password reset, your IP address will be included in the reset email for security purposes.

7.3 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations or valid legal processes
  • Enforce our terms and conditions
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others

8. How Long We Retain Your Data

We retain personal data only as long as necessary for the purposes outlined in this policy.

8.1 Comments

Comments and their metadata are retained indefinitely. This allows us to recognise and approve follow-up comments automatically rather than holding them in moderation.

8.2 User Accounts

For registered users, we store the personal information provided in user profiles. All users can view, edit, or delete their personal information at any time (except usernames). Website administrators can also see and edit this information.

8.3 Contact Form Submissions

Contact form submissions are retained for up to two years to maintain records of our communications and service requests.

8.4 Analytics Data

Website analytics data is retained according to our analytics provider’s retention policies, typically up to 26 months.

8.5 Legal Obligations

Some data may be retained longer if required for legal, accounting, or regulatory compliance purposes.

9. Your Rights Over Your Data

Under data protection law, you have rights regarding your personal information:

9.1 Right of Access

You can request a copy of the personal data we hold about you. If you have an account or have left comments, you can request an exported file of your personal data.

9.2 Right to Rectification

You can request that we correct any inaccurate personal data or complete incomplete data.

9.3 Right to Erasure

You can request that we delete your personal data. This does not include data we must retain for:

  • Administrative purposes
  • Legal obligations
  • Security purposes
  • Exercising or defending legal claims

9.4 Right to Restrict Processing

You can request that we restrict how we use your personal data in certain circumstances.

9.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format.

9.6 Right to Object

You can object to our processing of your personal data where we rely on legitimate interests.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

9.8 Exercising Your Rights

To exercise any of these rights, contact us at hola@worldmediationforum.com. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10.1 Security Measures

  • SSL/TLS encryption for data transmission
  • Secure hosting infrastructure
  • Regular security updates and patches
  • Access controls and authentication
  • Spam detection and abuse prevention systems
  • Regular security monitoring

10.2 Data Transfers

Your data may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place for international data transfers.

10.3 Limitations

While we take reasonable precautions to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted to our website.

11. Spam Detection

To protect our website and users, visitor comments and contact form submissions may be checked through automated spam detection services.

These services may collect and analyse:

  • IP addresses
  • Browser user agent strings
  • Comment content
  • Referral sources

This information helps us identify and prevent spam, fraud, and abuse while maintaining legitimate user interactions.

12. Children’s Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hola@worldmediationforum.com. We will delete such information from our systems.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

  • We will update the “Last Updated” date at the top of this policy
  • Significant changes will be prominently posted on our website
  • We may notify you by email if you have subscribed to our communications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

World Mediation Forum
Calle Purisima 5
46540 El Puig
Valencia
Spain

Email: hola@worldmediationforum.com

We aim to respond to all privacy-related enquiries within 30 days.

15. Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection supervisory authority.

For EU residents, you can find your supervisory authority at: https://edpb.europa.eu/about-edpb/board/members_en


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